Refund and Cancellation Policy
Overview
At Cyknox Infotech, we strive to ensure that our customers are satisfied with our services. However, we understand that there may be situations where a cancellation or refund is necessary. This policy outlines the conditions under which cancellations and refunds are granted.
Cancellation Policy
Clients may request a cancellation of services by contacting us via email or phone. The following conditions apply:
- Before Project Initiation: If a cancellation is requested before the project has officially started, a full refund may be issued, deducting any transaction fees or preliminary administrative costs.
- During Project Execution: If a cancellation is requested while the project is in progress, billing will be calculated based on the work completed up to that point. The remaining balance, if any, will be refunded.
- Subscription Services: For recurring services (e.g., maintenance, SEO), cancellation requests must be made at least 30 days prior to the next billing cycle.
Refund Policy
Refunds are processed on a case-by-case basis. We value our client relationships and will work to resolve any issues fairly.
- Requests for refunds must be made in writing to info@cyknoxinfotech.com within 14 days of the transaction or service delivery issue.
- Refunds will not be issued for services that have been fully delivered and approved by the client.
- Third-party costs (such as domain registration, hosting fees, or paid plugins) are non-refundable.
Project Termination
Cyknox Infotech reserves the right to terminate a project or service agreement if the client breaches the terms of use or fails to make payments. In such cases, no refund will be issued for work already completed.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:
- By email: info@cyknoxinfotech.com
- By phone: +91 82996 22502
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